Infinity Projectors Refund and Return Policy
At Infinity Projectors your satisfaction with our GOBO projectors is our top priority. This guide outlines our policies regarding refunds and returns. Please read the following details carefully to understand how we handle different scenarios related to your purchases.
1. Handling Defective or Damaged Products
– Issue Reporting: In the unlikely event that you receive a product that is defective or damaged, we
encourage you to contact us immediately. Please provide clear images of the product and
report the issue within 7 days of receipt.
– Resolution: Upon verifying the issue, we will ship a replacement order
for you or, if you prefer, and arrange return shipping for the faulty item.
2. Addressing Items Lost in Transit
– Shipping Agreement: By placing an order with us, you acknowledge and accept
our estimated shipping times. While we strive for timely delivery, please note
that factors such as customs inspections may occasionally cause unforeseen delays.
– Excessive Delay: If your order’s shipping duration exceeds our stated time
frame by more than 10 business days, please notify us. We are committed to
resolving such issues by either dispatching a replacement order or
initiating a full refund.We can not be responsible to refund or reship
an item due to delays or loss with the shipping carrier, however, we can initiate
the claims process immediately to assist with the quickest possible resolution.
3. Returns Policy
At Infinity Projectors we are committed to ensuring that our customers are satisfied with their purchases. However, we understand that sometimes a product may not be what you expected. For such instances, we have outlined our return policy for projectors below:
**Standard Projector Returns:**
- – **Restocking Fee:** There will be a 25% restocking fee for any returned projectors.
- – **Condition of Return:** The projector must be returned in its original packaging and should be undamaged. Please ensure that all components, accessories, and manuals are included.
- – **Return Process:** To initiate a return, please contact our customer service team at info@infinityprojectors.com. They will provide you with instructions on how to proceed.
**Custom Orders:**
- – **Non-Refundable:** Please note that any purchases that include custom items, such as custom GOBOs or any customization of the projector itself, are non-refundable.
- – **Quality Guarantee:** While these custom orders are non-refundable, we assure the highest quality and workmanship. If there are any issues with the quality of your custom order, please contact our customer service for assistance.
We appreciate your understanding of our return policy and look forward to providing you with quality products and services. If you have any questions or need further assistance, please do not hesitate to contact us.